Shipping & Guarantee

  • Most orders are shipped out within 24-48 Hours. In the event a certain model is sold out or custom cerakoted, then it might take 5-7 days to ship out.
  • We want you to be happy with the products you order, although we are pretty sure you are going to LOVE our products, especially since you will feel more SAFE and SECURE carrying one of our knives, if you are not happy with them, then we don't want you to keep them send it back.
  • We offer a 14-day money back guarantee on our knives**. If you are not fully satisfied, you may request to return an item(s) within 14 days of the date of your invoice for a refund or exchange. If you would like a refund, we will do so NO QUESTIONS ASKED, for the cost of the items**.
  • If you would like an exchange, you will be charged for shipping the item(s) back to you, in addition to any difference in the cost of the item(s) (if it is an even exchange, only shipping charges will apply). If we owe you for an exchange of lesser value, we will apply the difference as well. In the event where a refund is authorized by us (on a case-by-case basis, determined by us), the original costs to ship your order to you will be deducted from your refund**.
  • (**Our free shipping policy is a service for an original purchase by you, our customer. It is, by all means, not free for us. Any and all returns for refunds will have the original shipping & handling costs deducted from the amount of any refund due and restock fee of 25%.)
  • (** No returns and no refunds on Engraving.**)
  • This policy does not apply to exchanges for damaged or defective items or any engraving done. In the unlikely event that you receive an item that has been damaged during shipment or has a manufacturers defect, we will replace the item right away. These types of issues fall under our general warranty. More information on our warranty is below.
  • Please return all products 100% complete, including all original manufacturer boxes and packing materials, warranty cards, accessories and any other documentation included with the original shipment. Returned items must be received in a new / unused condition. Items returned will be inspected by a member of our staff for signs of usage, tampering, exchanged parts, scratches, dirt/debris, alterations or other signs of use.
  • Item(s) returned which show signs of use or modifications in any way or do not have all original pakaging or accessories, will be shipped back to the customer at the customer's expense.If the packaging has been destroyed, a 30% re-stocking fee will be applied. All returns need to be issued an RMA (Return Merchandise Authorization) Number.
  • To do so, please send an email to us at support@infinityotf.com requesting an RMA Number, and let us know your invoice or order number, the item(s) you are returning, the reason for returning them and whether you would like a refund or exchange.We will provide you with an address to send your defective product soon after we get notification of your request for an RMA. Shipping charges are your responsibility. We recommend you insure your package.